Can I have a personal demo call, tailored to my specific needs?
Where I can find help if any question appears?
How much time should I wait until I get an answer?
Where can I find platform “to-do’s” and tutorials?
Do you have in-built tips and explanations inside the dashboard?
Do you provide custom team training?
Do you offer consultancy services?
Do you provide help with setting up all needed JO infrastructure?
Onboarding and help
Can I have a personal demo call, tailored to my specific needs?
You can have a personal demo call anytime – before, during, or after a trial period. It’s possible for all kinds of trial users – even if your website is small and you’re not an enterprise buyer. We value all our users and try to provide VIP support for everyone.
Please, give more details on your current needs – so we can maximize the value of a demo you’ll get.
Where I can find help if any question appears?
Online support chat is available for everyone, even if your trial is ended. It’s available for all JetOctopus users.
Also do not hesitate to reach your personal account manager via email or any way of communication you’ve agreed on (LinkedIn, quick call, messengers).
How much time should I wait until I get an answer?
Our business hours are Monday-Friday 9 A.M. – 6 P.M (EST), this is the time when we respond as fast as possible (from 1 to 10 minutes).
On Monday-Friday 6 P.M -10 P.M (EST), our response time can take from 10 minutes to 1 hour.
On weekends our support team can answer urgent questions occasionally.
If you have a custom pricing request or functionality inquiry, time depends on the volume of requested data.
Usually it takes no longer than 24h to address complicated requests.
Where can I find platform “to-do’s” and tutorials?
Please, visit our How-to guides in blog and YouTube channel.
Do you have in-built tips and explanations inside the dashboard?
Yes, you can find them everywhere:
Do you provide custom team training?
Yes. Every type of package includes 1 free training session. If you need more – it’s possible and pricing is discussed under request.
Do you offer consultancy services?
Yes. We also provide services of dedicated SEO expert with a range of consultancy options. Please, ask your personal account manager to know more.
Do you provide help with setting up all needed JO infrastructure?
Yes, on all stages. Your personal account manager and technical support will be involved in this process.