Contact JetOctopus

Yes, every chat and email is answered by a person on the JetOctopus team. Our support engineers work with technical SEO daily, so you can paste a URL pattern or a log sample and get an answer about your own site. Ultra clients also get a shared Slack channel, and Unlimited and Enterprise clients have a dedicated contact.

Most chat messages get a reply within an hour, and during US business hours it often takes just a few minutes. Questions that need a deeper look at your data, such as a crawl that stalls or logs that fail to parse, can take up to 24 hours. You can ask about setup, crawl settings, reports and how to read the numbers for your specific site.

Yes, you get 7 days of full access without a credit card. The trial covers the crawler for up to 10,000 URLs, the log analyzer, three months of GSC keyword data and the AI SEO Recommender, with exports capped at 500 rows per report. You can also book a personal demo before, during or after the trial.

Yes, you can add several client domains to one trial account and invite your team to work on them. The trial crawl limit is 10,000 URLs, which is enough to test on smaller sites or on a section of a larger one. Paid plans have no per-domain or per-seat fees, so the setup
you build during the trial scales with your client list.

Book a demo at a time that suits you, or ask for a sales call in the chat. Enterprise plans are built around your setup: we can combine modules, raise crawl and log limits and discuss on-premise or dedicated infrastructure if your security team requires it. Full-featured plans start from $399/mo, and all prices are public on the pricing page.

Live chat is the fastest route, both inside the app and on jetoctopus.com, because it goes straight to the support team and most replies arrive within an hour. Email suits longer questions where you need to attach files or exports. If you are on the Ultra plan or higher, your shared Slack channel or dedicated contact works just as well.

Every plan includes a free training session with our team, and you can book a personal demo at any point of the trial. Support will help you pick crawl settings, connect GSC and GA4 and set up log delivery, which is usually the trickiest part on large sites. Our blog and YouTube channel also have step-by-step guides for each module.

Write to the support chat, since the same team passes bugs and ideas straight to our developers. For a bug, share the project name, a link to the report and a screenshot if you have one, so we can reproduce it faster. Feature requests go to the product team as well, and we will tell you if something similar already exists or is on the roadmap.

Yes, you can bring any report into the support chat and ask what a spike in 404s or a drop in Googlebot visits means for your site. For a deeper review, the Growth plan includes one technical SEO audit a year with our expert, Pro includes three and Ultra gets custom audits. We also offer SEO consulting for teams that want an expert working on their data alongside them.

Write to the support chat or your account manager, and we will upgrade, downgrade or cancel your plan. After a subscription ends, your data stays available for one more month, so you have time to export reports or return without starting from scratch. If you are moving from monthly to annual billing, the annual plan comes with a 25% discount.

Yes, we run an affiliate program for agencies, SEO freelancers, course creators and industry influencers. Partners earn a recurring commission of 15% in the first year, 10% in the second and 5% for the lifetime of each referred account, while our team handles the sales cycle. To join, fill in the application form or book an intro call with our partner manager.

Yes, API access is included in every plan. You can create projects and crawls, pull chart data and tables and run exports, and the full documentation is at api.jetoctopus.com. For integration questions, write to the support chat and our engineers will help. If your team works in Claude or ChatGPT, you can also connect JetOctopus through MCP and query crawl, log and GSC data in plain language.